Refund policy

 

RETURNS & EXCHANGES

We want you to be completely satisfied with your purchase. If you need to return an item, you must send it back in its original condition within 14 days of receiving your order. We aim to process this as soon as possible and, in any case, within 21 days of the day we received your order. 

Please note that return shipping costs will be the responsibility of the customer.

  • Pack the item(s) securely in the original packaging, if possible, and include the Returns Form & order number. 
  • Ship the item(s) back to us using a shipping method of your choice. Please ensure that the package is shipped with a tracking option. 

Once we receive the returned item(s) and verify their condition, we will issue a full refund to the original payment method within 5-10 business days. Please note that it may take some time for your bank or credit card company to process the refund. 

We reserve the right to refuse returns that are shipped after the 14-day grace period has expired or for items that are not returned to us in their original condition.  

When trying on your purchase, please ensure underwear is worn and no marking from makeup or staining from deodorants occurs. 

EXCHANGES: We will contact you to advise if we have the product in stock to send or if we are out of stock.  

Please ensure all items meet with the above conditions to ensure your exchange or refund is processed smoothly. We reserve the right to decline refunds or exchanges on items deemed not to meet the conditions for resale. 

 

WHAT ITEMS CAN I RETURN? 

Sometimes something just doesn't work for you, and you want to return or exchange. As long as item(s) are still in their original condition, you can return these within 14 days. Please see the below for any exceptions to this rule: 

  • If an item is marked as 'Final Sale', this item is non-returnable. 
  • Women’s swimwear and underwear can only be returned if the hygiene seal is still intact and has not been removed.  
  • Socks can be returned if they are sealed in their original packaging. 
  • Personalised items can't be returned. 

To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are carefully inspected on return.

OUTLET PURCHASES

Please note that all items purchased from the Zvonko Outlet are final sale. This includes end-of-line limited editions, discontinued lines, lightly imperfect items, and returned pieces.

  • No returns, refunds, or exchanges are available on Outlet items.

  • Your Sister 10% discount codes can be applied to Outlet purchases.

  • Outlet items may include slight imperfections such as uneven seams, minor stitching quirks, or a small amount of elastic showing. Many items will have no visible flaws at all. These details do not affect the overall quality or wearability and are reflected in the discounted price.

Once Outlet items are gone, they will not be restocked.

 

RECEIVED A FAULTY ITEM?

We are sorry that you received a faulty item!  

Please contact customer support enquiries@zvonko.co.uk and provide photo evidence of the fault, along with your order number and we will work quickly to get this resolved for you. 

 All claims for parcels arriving damaged must be made within 7 days of the delivery date.